Shipping & Returns

 Shipping

  • We ship all orders via USPS Priority Mail or USPS Ground Advantage. Priority Mail is usually two-day service, but the Postal Service may take longer to deliver packages depending on how busy their network is, especially around the holidays. Ground Advantage is a bit slower, and estimated at 2-5 business days.

  • We offer free Ground Advantage shipping on all orders of $49 or more - discount added automatically at checkout.

  • Our current shipping time is three business days. If you order on a Monday, your package will ship by Thursday; if you order on a Friday, your package will ship by the following Wednesday (assuming there are no postal holidays in between).

  • Unfortunately, we cannot ship to locations outside the United States.

  • Please note that we are not responsible for lost or stolen packages after they have been marked as successfully delivered by USPS. Please be sure that your order is shipped to secure location. If you would like to add signature confirmation, please let us know at the same time that you place your order. The additional cost is about $3. All orders with a value of $1000 or more automatically ship with signature confirmation for free.

  • USPS Holiday Shipping Deadlines for 2024. In order for a package to arrive before Christmas, USPS recommends that Ground Advantage packages be shipped by the 18th and Priority Mail packages be shipped by the 19th (at least within the Lower 48 states) (see the USPS holiday schedule here). All orders placed by midnight of Tuesday, December 17th will ship in time to meet the Ground Advantage cutoff; all orders placed by midnight of Wednesday, December 18th will ship in time to meet the Priority Mail cutoff. However, please note that once we hand the package off to USPS we cannot guarantee arrival before Christmas; unexpected events like snowstorms may impact the postal service’s recommended deadlines.

  • Shepherd Textiles will be closed for the holidays from December 20th through January 3rd. All orders placed by midnight on Wednesday, December 18th will ship before we close. Orders placed after that date will ship when we reopen on Monday, January 6th.

Payment

  • We accept online payments by credit or debit card using Stripe, the credit card processor for Squarespace, or through Paypal. Refunds are processed the same way.

Returns

  • We are happy to accept returns on most unused and undamaged merchandise as long as a return request is made within one week of the delivery date.

  • We cannot accept returns on woven goods that have been damaged, worn, or washed; fiber roving that has been pulled apart or that weighs less than its original weight; or natural dyes after the shrink wrap has been removed.

  • Please note that we cannot accept returns on any wild vicuña products. All sales of vicuña are final.

  • For returns, please email us at info@shepherdtextiles.com. After we authorize the return, you can mail it back to us using any postal service that includes a tracking number. As soon as we receive it we will refund the full purchase amount, less the original cost of shipping.

  • Return shipping address: Shepherd Textiles, LLC. 122 N. Blakely St. Ste. 334, Monroe, WA 98272.

Privacy policy

  • Information on how we collect and use personal information can be found in our privacy policy.

Disclaimers

  • We make every effort to create a consistent product, but hand-spinning is an artform and some inconsistencies do occur in handspun yarn. Yarn diameters and lengths are approximate. Likewise, naturally dyed yarns are unique and each naturally dyed skein may display minor variation.

  • We do our best to take photos that accurately portray the colors of our goods. However, differences in screen settings can make some colors appear different than in real life.